Google Review Coaching with ...
Bob sommers
Helping you attract new customers one Google review at a time.
Why would you want to hire a Google review Coach?
There are a lot of reasons why you would want to hire a review coach. The most obvious reason of course is to gather more and better reviews with the purpose of attracting new customers. But a professional review coach can do so much more.
A review coach can also ...
Show you how to convert your reviews into paying customers.
Teach your staff how to ask for reviews with confidence.
Provide high-end Google review training software.
Keep you up-to-date on the TOS of the review sites and the law.
Increase your visibility and reach on the Internet.
Show you how to respond to bad reviews and get fake reviews removed.
Help you gather testimonials from customers who can not leave on-line reviews.
Identify individual staff review performance.
Improve the qualify of service provided by your employees.
Show you how to deal with competitors who cheat at your expense.
Use your reviews to attract top-notch employees.
... and so much more.
Are you struggling with the following
You also might want to hire a review coach if you're dealing with any of these issues.
Your staff is reluctant or refuses to ask for reviews.
Your staff is asking for reviews but they sound pushy, need, or uncomfortable.
Your customer review response rate is under 10%.
Your reviews are short or do not have written comments.
You're not getting reviews on a consistent basis
You have bad reviews or fake reviews that have not been addressed or removed.
Your business listing is not on the first page of results.
Your competitors have more and better reviews.
Prospects are not contacting you based on your reviews.
Your competitors are getting reviews at a faster rate than you.
You're sending automated review requests and you're not getting the results you expect.
If you're experiencing one or more of these issues, we can help.
Why hire Bob Sommers?
Over the last 12 years, I've had the pleasure of working with thousands of local business owners and their teams, teaching them how to attract new customers from the review process, primarily on Google. With my help, these businesses have improved their online reputation and grown their customer base.
Before working as a review coach, I owned and operated the largest customer service training company in the United States.
Our team of 30 professional speakers presented over 3,500 live workshops every year teaching cutting edge customer service skill. This experience has given me a deep understanding of how to help you acquire well-written, 5-star reviews through exceptional customer service, which is essential for enjoying your job and attracting new customers.
My background in Google review training, customer service, and public speaking provide me with a unique qualification to help you and your team learn how to attract new customers from your reviews in the shortest possible time. I'm passionate about helping businesses succeed, and I understand that learning is way more effective if it's both fun and engaging. By working with me, you will develop the skills and knowledge you need to effectively manage your online reputation while enjoying the process.
Why consider coaching
There are a lot of different ways to learn how to get well-written, 5-star Google reviews that attract new customers. You can read training manuals, watch review videos and even attend review webinars offered by review experts. Some of the review software companies even provide on-boarding programs that hint as to the best way to get reviews. Unfortunately all of these methods are generic and are filled with half truths. Many of the strategies you'll be exposed to don't work or they do more harm than good.
On the other hand when you work with a professional review coach who understands your dreams, your goals and your struggles; someone who can guide you, coach you and cheer you on when you succeed; you will learn faster, get better results and save time and money in the process.
As much as I enjoy public speaking and inspiring live audiences, it cannot compare to the results my customers get when working one-on-one or one-on team with me. This is the only way I can dedicates 100% of my time and attention on you and your unique business situation.
My values
When we created our Google review coaching program we named it "The Review Integrity Project" for a reason. After working with local business owners and doctors for over a decade, we discovered that there is only one BEST way to get customer reviews, and that's by treating everyone involved in the review process with the highest level of respect. That includes customers, employees and even the review sites hosting your reviews.
Unfortunately, there are thousands of people who are willing to risk everything in order to get 5-star reviews thinking that those reviews will help them attract new customers. In doing so they alienate there happy customers and risk having their reviews and even their business listing removed from the Internet. Some of them are even breaking the law.
As it turns out, the people who follow our "Review Integrity" strategy always get the best results. There is no other strategy that will get better results.
When you follow our review strategy and do the right thing, you will get more reviews, better reviews, attract new customers and potential employees and your staff will feel a level of pride that's hard to measure.
From the moment customers were able to write public reviews, there have been people trying to game the system. In doing so they've created a high level of mistrust with people who and the 12 years I've taught our review strategy, I've seen dozens of different ways people have tried to game the review system. In doing so they risk and medical From the day customers were able to review companies publicly, business owners and marketing companies have found ways to game the system. In doing so they break Google's TOS, while abusing their customers and employees in the process.
Some of these strategies may look fine at first, but cause big problems for both Google and the business. They include:
Sending unsolicited review requests by text or email.
Asking customers to click on a QR Code that takes them to their Google review page.
Using software that separates happy customers from unhappy customers. Review Gating.
Rewarding customers for writing reviews.
Sending review requests in bulk.
Writing reviews for their place of employment
Hiring a company to write reviews for them
... and more.
How my coaching works
1) We start by taking a birds-eye view of your review landscape to see how you're doing compared to your competition. From they we identify your review goals and identify what's working and where you need assistance.
2) Then we take a look at what you're currently doing that's working for you, and identify the areas where you're struggling.
3)
Our perfect customer
If you want to attract more customers by creating a stunning on-line reputation and you're willing to do the following, we might be a good fit.
1) Are you and/or your team members willing to verbally ask your customers if they will write a review about their experience with your company?
2) Are you as the owner/manager willing to fully participate in the review training program and take full responsibility for managing the review process with your staff?
3) Are you and/or your managers willing to follow all the rules and guidelines provided by the review sites and treat your customers and employees with the highest level of respect?
4) Are you willing to respond to every customer review whether good or bad?
does your coaching include review software?
The short answer is "Yes." When we coach businesses on the Review Integrity Project, we use our high-end coaching review software which provides the following features.
100% compliant with the TOS of all of the review sites and with the law?
Immediately sends a link to multiple review sites by email and text?
Gathers testimonials from customers who can not leave reviews.
Identifies if your customer received and opened your email or text?
Detects what review sites your customers clicked on, even if they did not write a review?
Identifies which employee asked for the review and tracks their individual response rates?
If your review software is capable of doing all of these things, then we can do the coaching using your software. If not, we will provide our high-end review software at no charge for an entire year.
If you want to continue to use our software after the first year, it's available for $99/month.
Why you want Google Reviews
There are a lot of reasons why you want lots of well-written, keyword-rich, 5-star Google reviews for your business:
Build trust and credibility: Positive reviews can help build trust and credibility with potential customers. When people are searching for a product or service online, they are more likely to choose a business with a high rating and well-written, positive reviews.
Improve search engine rankings: Google uses reviews as a ranking factor in search results. Businesses with lots of positive reviews and high ratings are more likely to appear at the top of search results for relevant keywords.
Increase click-through rates: High ratings and positive reviews can increase click-through rates to a business's website. When potential customers see a high rating and positive reviews, they are more likely to click through to your website or pick up the phone to learn more about your business.
Boost sales and revenue: Positive reviews can lead to increased sales and revenue. When people see positive reviews, they are more likely to make a purchase or do business with you.
Provide feedback for improvement: Positive reviews can reinforce what you're doing well while legitimate negative reviews can provide valuable insight for improvement. Once you get really good at understanding customer feedback, you will generate way more positive reviews and few if any negative reviews.
Google reviews will help you build trust and credibility, improve search engine rankings, increase click-through rates, improve customer service, boost sales and revenue, and receive valuable feedback for improvement.
FAQ
What exactly does a Google review coach do?
How much does it cost to hire a Google review coach?
Can a Google review coach guarantee a certain number of positive reviews?
How long does it take to see results from working with a Google review coach?
How experienced is the Google review coach in helping businesses improve their online reputation?
Will the Google review coach provide guidance on how to respond to negative reviews?
Will the Google review coach help with setting up a process for soliciting and managing reviews?
How often will the Google review coach provide updates on progress and success metrics?
Will the Google review coach work with businesses in any industry, or only certain types of businesses?
Are there any specific qualifications or certifications that a Google review coach should have?
Coaching Fees
There are a lot of reasons why you would want to hire a Google review coach. The most obvious reasons being that you want more and better Google reviews. But there are so many more things a professional review coach can do for your business.
Contact Information
I'm committed to helping businesses like yours improve their online reputation through effective Google Review strategies. If you're interested in learning more about my coaching services, please don't hesitate to contact me. I look forward to working with you and helping your business grow!
Customer Testimonials
There are a lot of reasons why you would want to hire a Google review coach. The most obvious reasons being that you want more and better Google reviews. But there are so many more things a professional review coach can do for your business.
Offer
If you want more and better reviews than your competitorsthere i.
What we do
Developing a Google Review strategy: We will look at your current situation and help you and your managers develop a comprehensive strategy for attracting, managing and optimizing your reviews on Google and other review sites. By developing a tailored review strategy, you can improve your online reputation, attract new customers, and ultimately grow your business quickly.
Encouraging customers to leave reviews: Being able to ask for a review and doing it with clarity and confidence is critical to your success. We will work with you and your staff every step of the way to insure that you know the single most effective way to ask for a review following our "Perfect 6-step Google Review Request" script in order to get the highest percentage of your happy customers responding to your request. Once your employees are comfortable asking for reviews and we have removed all of their concerns, they will look forward to asking and your customers will look forward to responding.
Responding to reviews: We will show you how to respond to positive and negative reviews, both on and off the Internet, and help you get fake reviews removed from public view. By responding to reviews promptly, you can attract new customers by demonstrating your commitment to customer satisfaction and strengthen your bond with your current customers.
Monitoring and managing the review process: Knowing the best way to ask for a review and becoming an expert doing it takes practice. By staying on top of your review requests, we can help you identify what you and your team are doing right, and what's keeping your customers from responding. Best of all, we can identify the effectiveness of each individual and get them the exact help they need to improve their response rate.
Getting the most out of review software: This coaching service involves teaching the business owner and their staff how to deal with negative reviews in a constructive and effective manner. By addressing negative feedback promptly and professionally, businesses can demonstrate their commitment to customer satisfaction and potentially turn a negative review into a positive outcome.
Overall, these coaching services provide businesses with the tools, knowledge, and strategies they need to manage their Google Reviews effectively, improve their online reputation, attract new customers, and ultimately grow their business.
value stack
Call to action
Click on the calendar button below and tell us about your review goals and frustrations. This is not a sales call. We talk to people all the time who just need a little guidance, and we're happy to help.
If after our conversation you decide you more help, great! We've helped thousands of local businesses attract new customers from their on-line reputation and we can do the same for you. The ball is in your court.
Now what?
If you want to attract new customers at the highest rate from your on-line reputation, you have three choices.
1) You can continue doing what you're doing and continue getting the same results you've been getting. If you're happy with your results and you're confident that you're following all the rules, then this is a good choice.
2) You can spend time and money researching review software and review training courses on your own and teach what you learned to your staff. If you have the time to do this and you're willing to go through the learning curve, then this is a good choice.
3) You can hire a professional review coach and save time and money in lost opportunities by trying to figure this out on your own. A professional review coach can show you exactly what you need to do and it what order so that you can start to see results immediately.
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DEFINE YOUR SERVICE/PRODUCT
Your Compelling Strategy (Branded Term)
The Start Of It All
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Value Ladder
THE RIGHT OFFERS AT THE RIGHT TIME FOR YOUR AUDIENCE
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DEFINE YOUR SERVICE/PRODUCT
Your Compelling Strategy (Branded Term)
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FASTER TO FREEDOM
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MAKE THE MOST IMPACT
WHAT OUR CUSTOMERS ARE SAYING
PROVEN OUTCOMES
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DOES THIS SOUND LIKE YOU?
Overcome Objecstions and Limiting Beliefs
- Item One: I didn't believe in myself (internal belief)
- Item Two: I have no outside help or resources (external)
- Item Three: The market is in a downturn (environment)
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TELL WHAT YOUR MOVEMENT IS ABOUT
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- Number three: You'll be part of the X Group
TELL WHAT YOUR MOVEMENT IS ABOUT
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